BOOKING & CANCELLATION POLICY

Your appointment time is reserved exclusively for you. By booking an appointment with Myla The Studio, you acknowledge and agree to the following Booking & Cancellation Policy.

CANCELLATIONS & RESCHEDULING

We understand that plans change. Where sufficient notice is provided, we are more than happy to reschedule your appointment.

More than 48 hours’ notice
Your appointment may be cancelled or rescheduled without a cancellation fee.

Less than 48 hours’ notice
A cancellation fee equal to 50% of the booked service value applies.

Less than 24 hours’ notice
A cancellation fee equal to 80% of the booked service value applies.

No-show / failure to attend
A fee equal to 80% of the booked service value applies and full payment is required for future appointments.

Notice periods are calculated from the scheduled start time of your appointment.

LATE ARRIVALS

Please arrive on time for your appointment.

Late arrival may require us to shorten, modify or reschedule your treatment to avoid impacting the clients booked after you.

Where there is insufficient time to safely or appropriately perform the booked service, the appointment may be treated as a late cancellation and the applicable cancellation fee may apply.

APPOINTMENT CHANGES

Reducing or removing services from an appointment within the cancellation period may be treated as a cancellation of those services, as that time has been specifically reserved for you.

The applicable cancellation fee may therefore apply to the value of the service(s) removed.

DEPOSITS & PREPAYMENTS

Where a deposit or prepayment is required, your appointment is not secured until payment has been received.

Any deposit or prepayment will be applied toward the cost of your appointment.

Where a cancellation fee becomes payable, amounts already paid may be applied toward that fee, with any remaining balance handled in accordance with the booking terms and applicable consumer law.

WHEN WE NEED TO CHANGE YOUR APPOINTMENT

On the rare occasion that Myla The Studio needs to cancel or reschedule your appointment, no cancellation fee will apply and any amount paid for services we are unable to provide will be transferred or refunded as appropriate.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

EXCEPTIONAL CIRCUMSTANCES

We recognise that genuine emergencies and exceptional circumstances can occur.

Any decision to waive or vary a cancellation fee will be considered individually by Myla The Studio. Providing notice of an emergency does not automatically waive the cancellation policy.

CHILDREN & ADDITIONAL GUESTS

Myla The Studio is a collective, shared treatment space. Maintaining a quiet, clean and professional environment for every client and practitioner within the studio is paramount.

Children and additional guests are welcome where necessary, provided they can remain seated, still and quiet for the entirety of your appointment without requiring supervision that interferes with your treatment.

For safety, hygiene and consideration of others using the studio, children and guests must not move throughout treatment areas, enter other rooms or disrupt other appointments.

If a child or guest becomes disruptive and the quiet or safety of the studio cannot be maintained, your treatment will need to cease.

Where an appointment cannot continue for this reason, it will be treated as a no-show under our Booking & Cancellation Policy and the applicable 80% fee will apply.

For longer appointments, or where you are unsure whether your child will be comfortable remaining seated for the duration, we strongly recommend arranging alternative care.

Our priority is ensuring every person who walks into Myla The Studio receives the calm, considered experience they have booked and paid for.

AGREEMENT

By booking an appointment with Myla The Studio, you confirm that you have read, understood and agreed to this Booking & Cancellation Policy.

These terms apply to appointments booked online, in studio, by phone, email, social media or on your behalf by a member of the Myla The Studio team.